CSW Discovers its 50th Zero Day!

IT Support Engineer

Education : Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

Experience : 4 -7 years

Location : Chennai

No of Positions : -

Responsibilities

• Setup, Diagnose and troubleshoot technical issues, including Cloud Environment, Active Directory and Network Configuration.

• Track computer system issues through to resolution, within agreed SLA’s.

• Ensure all issues are properly logged.

• Prioritize and manage several open issues at one time.

• Document technical knowledge in the form of notes and manuals.

• Willing to Work in any shift as per Business requirement.

 

Requirements

• Proven work experience as a Technical Support Engineer, IT Help Desk Technician, or similar role with Minimum of 3 Years of experience.

• Hands-on Experience with Firewall configuration.

• Hands-on Experience with Network & Windows Server Configuration and troubleshooting.

• Hands-on experience with Windows/Linux/Mac OS environments.

• Ability to diagnose and troubleshoot basic technical issues.

• Familiarity with remote desktop applications and help desk software (E.g.ZohoDesk)

• Excellent problem-solving and communication skills

• Ability to provide step-by-step technical help, both written and verbal.

• Knowledge in Compliance such as SOC2, ISO27001.

• Knowledge, managing & troubleshooting multiple Cloud Environment.

• Knowledge in Log Server and Hypervisor such as VMware, Virtual Box, Hyper-V, Citrix, Docker, Proxmox.

• BS degree in Information Technology, Computer Science or relevant field with good written and communication skill.

• Additional certification in Windows Server (2019), FortiGate, ITILv4, CCNA, A+, N+ or similar technologies is a plus.