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IT Support Engineer

IT Support Engineer

Education: Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience
Experience: 4 - 7 years
Location: Chennai

Responsibilities

  • Setup, Diagnose and troubleshoot technical issues, including Cloud Environment, Active Directory and Network Configuration.
  • Track computer system issues through to resolution, within agreed SLA’s.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Document technical knowledge in the form of notes and manuals.
  • Willing to Work in any shift as per Business requirement.

Requirements

  • Proven work experience as a Technical Support Engineer, IT Help Desk Technician, or similar role with Minimum of 3 Years of experience.
  • Hands-on Experience with Firewall configuration.
  • Hands-on Experience with Network & Windows Server Configuration and troubleshooting.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software (E.g.ZohoDesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal.
  • Knowledge in Compliance such as SOC2, ISO27001.
  • Knowledge, managing & troubleshooting multiple Cloud Environment.
  • Knowledge in Log Server and Hypervisor such as VMware, Virtual Box, Hyper-V, Citrix, Docker, Proxmox.
  • Additional certification in Windows Server (2019), FortiGate, ITILv4, CCNA, A+, N+ or similar technologies is a plus.